• New, unworn items can be exchanged within 30 days. Non-personalized pieces are eligible for a full refund, if within 15 days of delivery.
  Personalized jewelry pieces are made especially for you; therefore, they can either be returned for exchange
  Please reach out to our customer service if you wish to return an order.

CANCELLATIONS

• If you need to cancel your order, please contact us up to 2 hours after placing it. Please be advised that personalized jewelry pieces are made especially for you; therefore, after 2 hours, they can either be returned for exchange or store credit.

• If your order has already been shipped, you will need to return the items to us. To cancel your order, please contact our customer care team here.

DAMAGED ITEMS

• In case of a damaged item (if under warranty), we will exchange your item for a new one. Jewelry pieces are eligible for a full refund, if within 15 days of delivery.

OTHER CONCERNS

• We take great care to ensure you get beautiful, flawless pieces. If you feel your jewelry was damaged or have any other concerns, please get in touch so we can help. DNretro reserves the right to make any amendments to this policy at any time. Notification of any changes will be posted on this page.